Job Description

IT Operations

Work from Office

Shift timing 1 p.m. - 10 p.m.

We are seeking an IT operations to own the day-to-day IT operations for all staff. This position will be office-based, in Pune India and will support a staff of ~200 across US, UK and India.

Our current IT infrastructure is cloud-based - Office 365, Sharepoint, SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint.

Key areas of responsibility would include

Cloud Infrastructure Management

Oversee and optimize cloud-based infrastructure (Office 365, SharePoint, Salesforce) Ensure secure and reliable access to cloud resources across global locations

Technical Support

Supervise the IT support team handling technical issues across multiple time zones Establish/optimize IT support processes tailored to a global workforce with appropriate SLAs Ensure timely resolution of IT incidents with 24/7 coverage consideration Manage staff and contractor onboarding and offboarding

Security & Compliance

Develop and enforce cloud security policies and procedures Manage identity and access management across all cloud platforms Promptly deal with alerts Oversee regular security audits and vulnerability assessments of cloud services

Software & License Management

Manage Office 365, SharePoint, Salesforce, and other SaaS licensing and subscriptions Optimize license allocation across global teams to control costs Standardize cloud application configurations and implement best practices Maintain inventory of digital assets and subscriptions

Strategic Planning & Projects

Collaborate with global leadership on IT strategy planning and budgeting Identify opportunities for process improvement and automation using cloud tools Provide regular reporting on KPIs Proactively work with business leaders to identify and address technology needs Identify ways to leverage Gen AI tools across the firm to improve productivity and client service

People & Vendor Management

Recruit, train, and mentor IT support staff in India with consideration for global support Create and maintain IT process and tech documentation and knowledge base Negotiate and manage vendor contracts and SLAs Work with outsourced project teams/ technology providers as needed

Business Continuity

Develop and maintain business continuity and disaster recovery plans Conduct regular testing of cloud backup and recovery procedures Manage incident response for major service disruptions

Required Skills and Qualifications:

IT operations experience

: Experience handling IT support tasks at a similarly-sized organization

Team Management

: Must enjoy managing and growing a team. Has a good eye for talent

Experience in relevant technologies

: Office 365, sharepoint and SFDC experience a must.

Strong collaborator and communicator:

Can work seamlessly across timezones and with different staff members

Customer service ethic:

Truly enjoys solving problems faced by staff and thinks about how to make broad-based improvements to prevent them from happening again.

Experience:

3-4 years of IT operations/ administration experience Experience managing a small team would be ideal, but not a must-have (willingness to step into that role is critical) Experience working in an international organization a plus
Job Types: Full-time, Permanent

Pay: ?209,179.65 - ?1,133,576.00 per year

Benefits:

Food provided Health insurance Internet reimbursement Life insurance Provident Fund
Ability to commute/relocate:

Hinjawadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

IT Operations: 4 years (Required) Cloud infrastructure: 3 years (Required)
Work Location: In person