Job Description

Dear Candidate,

Greetings of the day!!

I am Amutha and I'm reaching out to you regarding an exciting opportunity with TechMango. You can connect with me on LinkedIn https://www.linkedin.com/in/amutha-valli-32611b289/ Or Email: amutha.m@techmango.net

Techmango Technology Services

is a full-scale software development services company founded in 2014 with a strong focus on emerging technologies. It holds a primary objective of delivering strategic solutions towards the goal of its business partners in terms of technology. We are a full-scale leading Software and Mobile App Development Company. Techmango is driven by the mantra "Clients Vision is our Mission". We have a tendency to stick on to the current statement. To be the technologically advanced & most loved organization providing prime quality and cost-efficient services with a long-term client relationship strategy. We are operational in the USA - Chicago, Atlanta, Dubai - UAE, in India - Bangalore, Chennai, Madurai, Trichy.

Techmangohttps://www.techmango.net/

Job Title: IT operations Manager

Location: Madurai / Chennai

Team: Engineering

What You Will Do:

Infrastructure and System Operations

Oversee the day-to-day operation of IT systems, servers, cloud infrastructure, networks, databases, and endpoints Monitor system performance, capacity, and usage to proactively identify issues and bottlenecks

Service Delivery & Incident Management

Own major incident management, including escalation paths,communications, and postmortems. Track SLAs and KPIs for support responsiveness and system reliability.

Security & Compliance

Ensure compliance with organizational policies and regulatory standards (e.g., HIPAA, PCI). Work with InfoSec to support audits, certifications, and risk mitigation plans.

Vendor Management

Manage external vendors, contract and renewals for hardware,software, and infrastructure services.

Process Improvement & Automation

Drive automation of manual processes (e.g., patching, provisioning,monitoring).

Budgeting and Asset Management

Manage IT operations budgets, procurement, and cost optimization strategies. Oversee IT asset lifecycle: procurement, deployment, maintenance,and decommissioning. Maintain accurate records for licenses, warranties, and support contracts.

Strategic Input & Cross-Team Collaboration

Partner with engineering, security, compliance, and product teams to ensure infrastructure supports business needs. Support onboarding and offboarding processes with HR and other teams.

What You Will Bring:

8+ years of experience in IT operations or infrastructure roles,including 2+ years in a managerial or lead capacity. Proven experience managing hybrid or cloud-native environments. Strong understanding of networking, system administration.
(Windows/Linux), endpoint management, and cloud tools

Hands-on experience with ITSM platforms (e.g., Jira Service Desk). Familiarity with compliance standards such as HIPAA, PCI-DSS. Experience with security tools, patch management, monitoring tools,and automation frameworks. Excellent problem-solving skills and the ability to lead incident response under pressure. Strong communication and stakeholder management skills. Experience working with global or distributed teams is a plus.
Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Application Question(s):

Overall work experience How many years of experience do you have in IT System / cloud infrastructure / serves ? How many years of experience do you have in SLA & KPI ? How many years of experience do you have in ITSM platform (Jira) ? How many years of experience do you have in HIPAA / PCI - DSS ? CTCC: ETCC: Last working date: Whether are you comfortable to work in Madurai location ?
Work Location: In person