Job Description

Role Summary & Role Description

This role would provide leadership to overall operational processes, team management, strategic process improvement and management of globally structured technology / business teams.

Key Responsibilities:

• Manage a team of approximately 25+ full-time employees and contingent workers who provide technical support, including troubleshooting and issue resolution, for multiple finance & billing applications, including a newer system based on Oracle Revenue Management and Billing (ORMB) as well as numerous legacy billing systems
• Closely partner with Application Resiliency Organization (ARO) manager whose team provides L1/L2 support for the billing applications
• Establish and manage SLA/Metrics for various processes supported by the team
• Monitor the applications and proactively identify and resolve issues before they impact users
• Understand application process flows and analytics in support of better service level objectives
• Manage the team through Major Incidents by engaging all necessary parties in a timely manner, creating post mortems, and ensuring closure of every Major Incident
• Engage with tools and operations teams as needed to address failure patterns and incidents
• Analyze incidents to look for recurring patterns and take proactive actions to eliminate these patterns and reduce the number of production incidents
• Communicate across various departments to provide clear and regular updates related to issues
• Thoroughly document production issues, including workarounds, observations, diagnoses, root causes and action steps.
• Create and maintain documentation of support processes and procedures (SOPs)
• Identify areas for automation in order to reduce manual operational work
• Work with developers and business users to prioritize and plan the implementation of production defect fixes and small enhancements
• Establish productivity metrics and measurement processes, adopt productivity reporting tools and collaborate/align with corporate productivity programs
• Create cutover plans for Production releases and coordinate resources needed to execute the plan, including business resources needed for post-release checkout
• Manage code deployments across all production, testing, and development environments
• Perform data refreshes from Production to test environments to support testing activities
• Provide technical support for system issues encountered in test environments
• Ensure skill development and sufficiency of the Operations Team to deliver on SLAs

Core/Must have skills Leadership Skills

• The candidate will have 10 + years of leadership experience in the financial or technical domain. Understanding of client billing lifecycle process and technology.
• Demonstrated experience of leadership roles in the production environments within a fast pace, daily deliverable financial organization.
• Excellent technical, communication and management skills with expertise in process management and/or reconciliation systems in the financial domain.
• Proven problem solving, communication, interpersonal, and analytical skills
• Demonstrated ability to manage multiple deadlines and large-scale projects
• Demonstrated experience working with senior IT software \\ engineering \\ finance specialists

Core/Must have Technical

Oracle Revenue Management and Billing (ORMB) product design, Oracle Business Intelligence Tool (OBIEE), Oracle Analytics Server (OAS)

Oracle database, SQL,PL/SQL, Unix / Linux

Working Exp\xc3\xa9rience on ticketing systems \xe2\x80\x93 e.g. Service Now

Bachelor\xe2\x80\x99s degree/University degree or equivalent experience.

Prior experience with implementations of large-scale, financial services billing systems.

Good to have skills

Oracle Financial Cloud (PBCS,FCCS, E-Business Suite, Essbase)

Work Schedule

Hybrid \xe2\x80\x93 3-4 Days work from office

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We\xe2\x80\x99re driving the company\xe2\x80\x99s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We\xe2\x80\x99re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we\xe2\x80\x99re making our mark on the financial services industry. For more than two centuries, we\xe2\x80\x99ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You\xe2\x80\x99ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees\xe2\x80\x99 diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

State Street