Job Description

About Walr:
Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr's services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.
As a rapidly growing company and acclaimed recipient of the Great Place to Work(TM) and Best Workplace for Development(TM) titles, we're not just offering a job - we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.
About the role:
Walr is hiring an IT Ops Engineer to join our Technology team.
Walr is looking for a skilled IT Support Specialist to provide hands-on technical support and administration across the company. This role involves troubleshooting hardware, software, and network issues, managing IT systems, and ensuring a secure and efficient IT environment. You'll work closely with users across all levels, requiring strong problem-solving skills, attention to detail, and excellent communication.
Key responsibilities:

• Provide technical support, troubleshoot, and resolve IT issues across hardware, software, and networks.

• Administer and maintain Microsoft 365, including Entra ID (Azure AD), Exchange Online, Teams, Intune MDM, SharePoint, and Security tools (Defender).

• Manage Windows system administration, Group Policy, and domains, DNS, and SSL configurations.

• Support ITSM tools, asset management, and procurement processes.

• Assist with security best practices, ISO 27001-aligned processes, and phishing campaign administration.

• Work across varying teams, including liaising with C-level executives.

• Support end-users across US time-zones.

Desired experience:

• 3+ years in an IT support/helpdesk role.

• Strong expertise in Microsoft 365 administration (including Exchange, Teams, SharePoint, Entra ID, and Intune).

• Experience with Windows system administration, Group Policy, and security tools.

• Strong networking fundamentals, including DNS, domains, and SSL management.

• Proficiency in PowerShell/CLI for automation and administration.

• Excellent problem-solving skills, communication, and attention to detail.

Desired skills & attributes:

• Attention to detail: Dedication to precision and pride in applying a meticulous approach to coding and documentation

• Continuous learner: Eager to learn new technologies and frameworks

• Security-conscious: Awareness of IT security best practices, including ISO 27001-aligned processes and phishing mitigation.

• Team player attitude: We work as a team, and expect this candidate to demonstrate deep technical knowledge balanced by high emotional intelligence, enabling him/her to compromise when needed, motivate others and accept and learn from feedback

• Problem solver by nature: Ability to identify and anticipate issues, quickly adapting to solutions

• Strong communication skills: Business-level English comprehension and ability to communicate clearly, in writing and orally, with any teammate or key stakeholder, regardless of technical background

• Desirable skills: Exposure to macOS administration, Apple Business Manager, Power Automate, Slack administration, network troubleshooting, and WordPress are a plus

What we offer:
At Walr, we know that a one-size-fits-all approach doesn't work when it comes to supporting a global team. That's why we design our benefits with local relevance in mind while staying grounded in a shared sense of purpose and culture. Here's an overview of the benefits most relevant to the regions this role sits in:

• 30 days of leave, inclusive of bank holidays - because rest is part of doing great work.

• Up to 26 weeks maternity leave and 7 days paternity leave - time for life's biggest moments

• Provident Fund (PF) contributions - we match your contributions starting from ?1,800, up to 12% of your base CTC, depending on how much you choose to contribute

• Monthly snack, phone, and internet allowances - to help you stay connected, fuelled, and ready for the day

• Ergonomic work setup - everything you need to stay comfortable and productive

• Family-friendly health coverage - group medical insurance for you, your spouse, and up to two children

• Accidental insurance - added peace of mind, just in case

• Monthly lunch allowance - meals on us, every month

• Quarterly team meetups and socials - time to connect, unwind, and build relationships

• Recognition awards - celebrating individuals who go above and beyond

• Work from anywhere - up to 8 weeks of location flexibility each year

Our commitment to diversity, equity & inclusion
We're building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives -- so we're actively working to make sure everyone feels seen, heard, and valued. Whether it's how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do. If you're passionate, curious, and ready to make an impact, you belong here.
What we value:
At Walr, our values are more than just words - they guide how we work, how we treat each other, and how we show up.

• We Delight through Dedication: We go the extra mile for our customers. We're proactive, solutions-focused, and relentless in our pursuit of great service. If something's not working, we fix it. Fast.

• We Lead with Trust: We trust each other to make smart decisions -- using data, yes, but also judgement, empathy and integrity. We act like true partners, not passengers.

• We Revel in Innovation: We think differently. Whether it's new tech, new ways of working or better experiences for clients -- we're not afraid to challenge the status quo. Progress matters more than perfection.

• We Celebrate as a Team: We share wins, give credit freely, and support each other through the tough stuff. We show up with curiosity, humility, and a belief that we're better together.

• We Are Empowered to Act Like Owners: We take responsibility, even when it's not in our job description. We make bold calls, stay accountable, and keep the bigger picture in mind.

How we work: our behaviors:
Our behaviors bring our values to life. They define what great looks like in action:

• Ownership & Accountability: We follow through, face challenges head-on, and step up without waiting to be asked.

• Excellence: We hold a high bar - for ourselves, our work, and our impact.

• Customer-Centricity: We deeply understand our clients' needs and go beyond to deliver standout experiences.

• Proactive Problem Solving: We don't just fix things - we anticipate, collaborate, and innovate to get ahead of the curve.

• Urgency: We move fast with intention - balancing speed and never compromising on quality.

• Positivity: We stay constructive, even under pressure. We uplift the team and create an environment where people want to do their best work.

Skills Required