Job Description

IT Operations and Monitoring Analyst 1

==========================================

Functional area: Information Technology
Country: India
City: Pune
Company name: Edwards India Private Ltd
Date of posting: Jul 22, 2025

Your Role

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Principal Accountabilities

Operate the environment based on agreed processes Enforce the Atlas Copco Vacuum Technique Business Area (VTBA) IT Policy Adhere to defined operational processes and agreed SLAs & KPIs Quickly develop a comprehensive understanding of the applications and infrastructure within the environment and how they impact employees or members Stay informed of production changes that could affect functionality and alerting Contribute in ensuring that VTBA infrastructure is up and running for the business. In case of issues, help in reporting and resolving them at the earliest

Infrastructure Operation

Perform monitoring of all managed infrastructure and services using provided tools and perform actions based on predefined instructions Troubleshoot alerts as per SOP Escalate issues to the correct Infrastructure team if incidents cannot be resolved with the help of available SOPs Coordinate with vendors for various services and hardware Monitor different backups, troubleshoot failures as per SOP, and ensure all backups are completed Perform restore testing Align with the Change Management process Work as Major Incident Manager in case of major incidents impacting VTBA

IT Security

Ensure security best practices and standards are adhered to within the VTBA environment Ensure that VTBA users are following the agreed "Use Policy" Inform the IT Security Officer and Head of IT about security breaches Ensure the IT Security Incident process is adhered to

Quality

Support the continuous improvement process of the IT Improve the environment by developing own ideas to optimize quality and support processes Develop and maintain VTBA's environment documentation and solutions/knowledge database

General Operations

Monitor alerts, applications, and dashboards along with first-level troubleshooting User access management SAP user management Office 365 administration Document all problems and issues encountered during the shift using provided tools and prepare shift handover document

IT Projects

Perform and support central IT projects

To Succeed What You Will Need

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Experience & Technical Skills

3+ years of experience working in IT operations teams (NOC, SOC, Infrastructure Monitoring, etc.) and troubleshooting in networking, service desk, operations center, and/or supporting large-scale environments 2+ years of experience with ITIL processes including: Incident, Problem, Change, Knowledge, and Event Management Basic analysis and troubleshooting skills for network, applications, systems, and devices Experience with desktop client security - anti-virus and OS patch management Experience with monitoring tools like

Nagios XI

Good knowledge of Microsoft Office Products (installation and troubleshooting) Good knowledge of Microsoft Active Directory (Add, Delete, Change) Good knowledge of Windows platform server architecture, configuration, and administration Understanding of server backup strategies and experience with backup tools like

Backup Exec

and

Veeam

Familiarity with personal computer hardware/software, communication protocols, diagnostics, repair, and deployment Good knowledge of peripheral support (printers, scanners, etc.)

Soft Skills & Work Approach

Outstanding attention to detail, accuracy, and quality of work Ability to multitask effectively in a fast-paced, high-pressure environment Excellent written and oral communication skills, including technical writing, phone etiquette, and customer service Ability to communicate technical concepts in a clear and understandable way to non-technical users Strong sense of initiative and desire to share knowledge with others Ability to work independently in a dynamic environment and collaborate effectively as part of a team Process-oriented with an understanding of the importance of compliance and structured workflows Willingness to suggest or implement improvements to team processes and procedures Ability to mentor or train coworkers on new procedures

Work Schedule Flexibility

Willingness to work a variety of shifts, including days, nights, weekends, and holidays, to support a

24x7x365

operational environment. Shift schedules may change to meet business and staffing requirements

Certifications (Good to Have, Not Mandatory)

ITIL V3 Certification Cisco Certified Network Associate (

CCNA

) Microsoft Azure Fundamentals (

AZ-900

)

Start a journey towards something greater

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