Job Description

IT Support Specialist

Role:

IT Support Specialist will be responsible for providing technical assistance and support to application users. He/She should help resolve issues related to a company's applications and services, ensuring a seamless and satisfactory user experience. The Support Specialist role should demonstrate business process understanding to gain and assess user requirements to support applications that meet team/company goals. You will be part of a core responsible for crafting, building, and maintaining the MEA applications and related technologies for the Sales, Marketing, Pricing departments, Procurement, Operations and HR.

Skills and Qualifications :

Must have + Minimum of 7-8 years of IT SDLC & Application Support specialist experience.
+ Bachelor's degree in IT or Related field.
+ Experience in Microsoft technologies Asp.net, MVC.
+ Experience of ETL, SQL Server management.
+ Experience in Reporting platforms SSRS and PowerBi.
+ Experienced in Microsoft Azure and Data Lake Environment.
+ Experience with Front end development html 5, javascript, AngularJS.
+ Deliver updates, designing, development, testing and release of applications using Azure DevOps.
+ Monitor and resolve tickets on ServiceNow.
+ Perform system checks and software updates as required.
+ Problem-solving skills and ability to communicate across matrix teams. (i.e. business/technical). Experience with system integrations and understanding how to fix data discrepancies.

Good to Have + PowerApp development experience is a Plus.
+ Experienced in Mobile technologies Xamarin, APIs is a Plus.
+ Solid understanding of overall sales, accounting and operational businesses, with in-depth knowledge of Lead-to-Cash processes preferred.
+ Flexible and adaptable learning and understanding new technologies.

Key Responsibilities

:

Assess and troubleshoot customer issues related to applications. Document customer interactions, including inquiries, complaints, or comments. Train customers to use products and services. Collaborate with product development teams to improve applications based on customer feedback. Work with business partners to define and document user stories, existing and to-be business processes and functional requirements Triage new requests and set appropriate delivery expectations with business partners Multi-functional projects for technical development that involve integration between Salesforce and other applications Accountable that the technical solution designs meet the functional requirements specified by the Stakeholders and Business Analyst. Accountable that technical solution design meets platform architecture guidelines. Provide feedback to the architecture community on architecture and design. Accountable that work meet requirements with regards to Software Quality, reliability, availability, performance, and security & compliance aspects of the solution. Supports the Business Analyst, Project Manager, and Delivery Manager on leading, tracking, and forecasting of solution development and delivery. * Responsible for validating test strategy and plan, test cases, automation, regression, and test execution.