Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



1. Device Experience (DEX) Performance Analytics

Review and analyze DEX performance data across device categories. Track metric trends, identify anomalies, and provide insights to inform refresh strategies. Validate device refresh recommendations by cross-referencing user experience data with hardware performance indicators. Ensure Priority Persona DEX scores continue to improve, supporting the company's Persona Strategy. Deliver recommendations that optimize Capex while enhancing end-user experience.

2. Asset Management & Financial Reporting

Maintain and enhance the Asset Management Dashboard. Support Audit, Finance, and other corporate functions with accurate asset reporting. Demonstrate compliance in asset maintenance, recovery, and lifecycle management. Enable recovery of devices and ensure clawback from reimbursable clients through transparent and precise reporting. Partner with cross-functional teams to align reporting with organizational standards and client obligations.

3. AI-Driven Process Augmentation

Review and document processes across regions, focusing on device and peripheral procurement workflows. Identify opportunities for automation and AI augmentation to improve efficiency, accuracy, and scalability. Work with stakeholders to evaluate feasibility, prioritize use cases, and develop proof-of-concept initiatives. Provide insights and documentation to support future AI adoption strategies within IT operations.

4. Ongoing Operational Support

Ensure continuity of existing reports and jobs supported by the team. Collaborate with team members and stakeholders to troubleshoot issues and implement improvements. Contribute to knowledge management by maintaining documentation and standard operating procedures.

Support IT operations for procurement

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.