Job Description

Job Category: Service Desk
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Key Responsibilities:
The IT Support Engineer will be responsible for providing desk-side support to end-users and performing basic server / network administration tasks. This role requires a proactive individual with strong technical skills and the ability to troubleshoot and resolve issues efficiently.
Key Responsibilities:
Desk-side Support:
Provide technical support to end-users for hardware, software, and network-related issues.
Support, troubleshoot & repair all PC and Mac workstations and computer / smartphone applications.
Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripherals.
Build new computer systems & maintain CMDB for asset tracking
Assist with the setup and maintenance of user accounts and access permissions.
Conduct training sessions for end-users on new technologies and best practices.
Triage all levels of incidents as it relates to end user support - track all incidentsrequests in ITSM platform.
Encrypt and deploy laptops for field use
Infrastructure Support:
Work with US-based Infrastructure Service Managers to maintain, upgrade, and support the Office infrastructure.
Coordinate with vendors for hardware repairs and replacements as needed.
Provide hands on assistance when needed by remote teams.
Ensure compliance with security policies and procedures.
Qualifications:
5+ years of experience in IT support or server administration.
Strong knowledge of Windows, MAC, and Linux operating systems.
Knowledge of basic networking (VPN, TCP/IP)
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Preferred Skills:
Certifications such as CompTIA A+, Network+
Familiarity with ITIL framework and best practices.
Working Conditions:
This position may require occasional evening or weekend work to perform maintenance or resolve critical issues.
Ability to lift and move equipment up to 22.76 kgs.
About Us:
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About the Team:
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Skills Required