Job Description

Responsibilities :
? Member of Computers and Communication Division
? Be the first point of contact of IT support and operations team for senior internal and external customers and other BEF members.
? Handle escalation level incident and service requests & monitor availability and continuity of IT services.
? Coordinate with other teams like IT asset management team and audit teams and implement planned actions to increase customer satisfaction.
? Shall work with internal as well as external customers to maintain IT services continuity with prescribed SLAs and standards.
? Should be able to lead teams on Windows and networking front for customer accounts.
? Good in attending internal, external and customer audits.
Preferred Skills :
Technology->Universal Windows Platform->Universal Windows Platform
Educational Requirements :
Bachelor of Engineering
Service Line :
Computers & Communications Division

Skills Required