Job Description

About Company:
The realization of collective dreams. In 1991, 12 eminent professionals from the maritime fraternity determined to pool together resources, expertise, and long broad-based maritime experience to establish an institution in response to the worldwide shipping industry's severe workforce shortage.
A training school for seagoing cadets was a long-felt need in the north of India, where 60-70% of the seafaring workforce hails, a unique training institution geared to meet the challenges of today and tomorrow.
Today's seafarer must hone his skills in an increasingly complex and commercial shipping environment. The IMO, ISO, ISM, and STCW regulations underline quality training and certification of sea personnel for safer ships. The advent of shipboard automation, electronics, and satellites has resulted in the demand for high-caliber personnel to crew modern ships - far outpacing supply. It makes the task of training institutions more exacting and precise.
Justifiably takes pride in its excellent reputation for quality training. Equipped with the latest shipboard working instrumentation, maritime teaching systems, and a marine workshop, the institute maintains a close liaison with the maritime industry. It is an effort to respond readily to the industry's changing needs and demands by developing and upgrading courses constantly.
With the excellent infrastructure for training facilities backed by a committed Management and Staff and a serene ambiance that offers the most conducive learning environment for Merchant navy personnel, A leading marine institution - at par with the best in the world.
A career at sea is both arduous and rewarding. It offers a high level of job satisfaction, vast experience, and a challenging work environment. Experienced Mariners are in great demand in various shore assignments because of their ability to handle all types of jobs, resourcefulness, sense of responsibility, and ability to work under the most demanding circumstances.
An Ideal Candidate:
7+ years of experience independently leading IT Operations at a company with 200 staff members across 3 locations.
Proven people management skills - experience in leading, mentoring and developing a team of at least 3 people
Experience with IT asset management and Firewalls such Meraki & Cisco
Familiar and implementation experience of security standards such as ISO27001/NIST/CIS
Strong vendor management skills, particularly for infrastructure and ERP systems
Strong analysis skills in identifying root causes, defining options and recommendations
Demonstrable in defining, leading and implementing continuous improvement plans
Ability to influence and communicate effectively with senior (C-Level) executives in spoken and written English
Key Competencies:
As an Senior IT Operations Manager, your typical day might include:
Service Maestro: Mastering Incident & Change Management
Handle incidents, problems, and change with precision, ensuring all issues are resolved within SLA. Escalate to internal and external teams as needed
Continuously enhance your skills to assist with first-time incident resolution, transforming challenges into learning opportunities
Identify recurring issues and service risks, crafting innovative solution to prevent future occurrences. Analyse incidents to uncover root causes and implement effective changes
Infrastructure & Cloud Guardian: Elevating Technology Solutions
Guide the organisation in leveraging technology to achieve strategic outcomes, ensuring our systems are equipped for success
Develop, build and implement a strategic roadmap to align to wider business goals for the growth
Supervise upgrades and installations, guaranteeing that all systems are built and maintained to the highest standards
Ensure adherence to policies for cloud management, including regular disaster recovery testing, safeguarding our digital assets
Take ownership of risks identified in the Risk Register related to infrastructure, proactively addressing potential vulnerabilities
Leader & Cross Functional Collaborator: Driving Excellence
Inspire and develop team members to reach their full potential, fostering a culture of growth and excellence
Encourage team members to share knowledge articles for the self-service portal, empowering others through information
Work closely with the broader including Caravel Group and Fleet Management Limited, ensuring seamless collaboration and standards across the Group

Skills Required