Job Description

Job title: IT Operations Executive

Location

: Remote

Reporting

: R& D Manager

About Lambodra Group

: Lambodra Group is a diversified organization with interests spanning infrastructure and technology. We are committed to delivering excellence and innovation across all our ventures. Our team is dedicated to driving growth and creating value for our stakeholders.

Job Summary

We are seeking a versatile and driven

Renewals & Operations Specialist

to manage the end-to-end lifecycle of service contracts, support product operations, and coordinate the Annual Maintenance Contract (AMC). This role bridges customer engagement, internal operations, and service delivery teams to ensure seamless renewals, optimized support workflows, and high customer satisfaction.

Key Responsibilities:

Renewal Management:

Proactively manage renewals for software licenses, firewall, WHMCS tool handling, support contracts, AMC subscriptions, and product maintenance agreements Work closely with sales and account management teams to ensure timely renewals and upsell opportunities Communicate with customers to present renewal options, pricing, and contract changes. Generating Invoice under WHMCS tool and handover that invoice to Accounts Department.

Operational Support:

Maintain contract data in CRM and renewal management systems Manage IT support teams, providing guidance and ensuring timely resolution of technical issues. Generate renewal forecasts, reports, and risk analysis for leadership Monitor service-level agreements (SLAs), key metrics, and contract compliance

Product & Service Coordination:

Collaborate with product teams to align renewal and AMC offerings with product updates and lifecycle changes Assist in the rollout of new product features, updates, and support documentation Ensure operations processes are aligned with product changes and customer needs Provide products training to all employees as well clients.

Annual Maintenance Contract (AMC): Related to CCTV

Support onboarding and lifecycle management for AMC customers Coordinate with technical teams to schedule application support, updates, and incident resolution Ensure smooth handoff between implementation and ongoing AMC support phases

Qualifications and Skills:

Bachelor's degree in computer science, Information Technology, or a related field. Minimum of 2-3 years of experience in IT operations. Strong knowledge of network and system administration Excellent leadership, communication, and problem-solving skills. Ability to manage multiple projects and prioritize tasks effectively
.

Job Type: Full-time

Pay: ?10,069.55 - ?25,000.00 per month

Schedule:

Evening shift
Work Location: In person