Job Description

Overview:

Job Title: NOC Manager

Job Summary:

The NOC (Network Operations Center) Manager is responsible for leading and overseeing the daily operations of the NOC team to ensure optimal network performance and uptime. This role involves managing network monitoring, incident response, escalation procedures, and continuous service improvement. The NOC Manager ensures high availability and reliability of IT infrastructure and services while leading a team of engineers and technicians.

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:

Key Responsibilities:

Team Leadership:

+ Manage and mentor NOC engineers and technicians.
+ Schedule shifts to ensure 24/7 coverage and high availability.
+ Conduct performance reviews, training, and development plans.

Network Monitoring and Incident Management

+ Oversee real-time monitoring of network systems, servers, and applications.
+ Ensure rapid incident detection, escalation, resolution, and documentation.
+ Implement standard operating procedures for incident and problem management.

Process Improvement:

+ Develop and refine operational processes and policies.
+ Analyze trends to identify areas for system and process improvements.
+ Work with other IT teams to coordinate cross-functional projects.

Reporting and Documentation:

+ Maintain detailed incident logs and performance reports.
+ Provide regular updates to senior leadership on system health and KPIs.
+ Ensure up-to-date documentation of procedures and infrastructure.

Tool and Technology Management:

+ Oversee the deployment, configuration, and maintenance of NOC tools.
+ Evaluate new monitoring tools and technologies to improve efficiency.
On-call availability and occasional night/weekend shifts may be required.

Qualifications:

Required Skills & Qualifications:

5+ years in network operations or IT infrastructure, with 2+ years in a leadership or supervisory role. Strong knowledge of network infrastructure, system monitoring tools, and IT operations. Proven leadership and team management abilities. Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work in a fast-paced, 24/7 environment and manage multiple priorities.

Preferred Qualifications:

BS in Information Technology or a related field (or equivalent experience). Industry Certifications, such as: + CCNA/CCNP
+ CompTIA Network+ and/or Security+
+ ITIL Foundation or similar



Careers Privacy StatementKeysight is an Equal Opportunity Employer.