Job Description

IT Systems & Software Administration:

• Manage all office software tools, subscriptions, and cloud platforms (e.g., Microsoft 365, Practice Management Tools, Internal Chat, etc.).

• Assign and revoke licenses for new joiners and exits.

• Troubleshoot basic user-level IT issues and coordinate with external vendors for escalations.

• Research and implement new software solutions to enhance productivity and collaboration.

• Monitor the usage and effectiveness of current tools; suggest optimizations as needed.

Practice Management & Operations:

• Administer and oversee the firm's practice management software, including:

• Task assignment to teams

• Monitoring progress and follow-ups

• Ensuring client billing is timely and aligned with work delivery

• Work closely with team leaders and partners to support operational efficiency.

Internal Bookkeeping Coordination:

• Collaborate with the internal bookkeeping team to ensure timely month-end and year-end closure of the firm's own accounts.

• Help digitize and organize accounting records for internal use.

Client Support (Occasional):

• Provide limited IT support to bookkeeping clients when needed (e.g., tool setup, integration assistance).

• Assist in onboarding clients to firm-specific tools if applicable.

IT Assets & Vendor Management:

• Maintain an inventory of all IT assets including laptops, routers, printers, etc.

• Ensure timely servicing, AMC coordination, and repairs via local vendors.

• Maintain logs and lifecycle data for IT hardware.

Requirements

• Bachelor's Degree or relevant diploma in IT, Computer Applications, or related field.

• Prior experience in managing SaaS tools and internal IT operations.

• Strong problem-solving skills and ability to multitask across software and hardware needs.

• Good communication skills and ability to work across departments.

• Familiarity with basic accounting/bookkeeping tools is a plus.

• Organized, process-driven, and proactive approach.

Benefits

• A collaborative work environment with a focus on innovation and continuous learning.

• Opportunity to work closely with leadership and influence internal tech strategy.

• Exposure to finance-tech tools and systems in a real-time professional setup.

• Competitive salary and performance-based incentives.

Skills Required