Job Description

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IT Network Operations Analyst (JC97)
Job Location: Chennai, IND, 600032
Contract type: Permanent
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world's leading brands.
Check out to learn more about us!
About the Role
1 Main Purpose
The job holder is in charge of:

• Ensuring business continuity of network connections and support services in Acolad, concerning IT Network operational efforts.
• Participating in projects or efforts to develop and extend the services of Acolad, within the area of domain
• Implementation and monitoring the appropriate quality and information security standards linked to the assigned enterprise IT infrastructure (hardware and/or software, technology/systems/applications/tools) with respect to the QM and ISMS management systems in place
• Ensuring proper collaboration with other IT staff, other business units, suppliers or partners by using the appropriate communication flows
• Consulting for Service and Project Managers, Team Managers, fellows or customers/partners, within the area of domain
• Contribute in providing clean management of SLAs, both upstream and downstream
• Keen to contribute ideas, share knowledge and help others
• Self-motivated
• Clear communicator

Key Responsibilities
2 Main Responsibilities

• Operation on Security services infrastructure:
• Daily work:
• Responsible for the daily performance and availability of the organization's network
• Analyses network and recommends upgrade/changes
• Day-to-day network performance monitoring
• Network troubleshooting and faults analysis; hardware troubleshooting and repair
• Installation of network hardware and software:
• LAN and WAN
• Firewalls
• DHCP
• Public domains and DNS
• Virtual hosting and load balancing
• ITSM scope:
• Incident management
• Change/request management
• Monitor and maintain services
• Projects:
• Consultancy
• Consolidation and migration efforts
• Solution architecture
• Reporting

Requirements
3 Requirements
3.1 Educational background

• Degree in Information Technology and Computer Engineering or similar Engineering degree

3.2 Professional experience

• Minimum 5 years of experience with working on network equipment
• Minimum 5 years of experience with working with Cisco devices, including firewalls, the FirePOWER module and FTD image is a plus
• Deep knowledge in networking and firewalling, with seasoned troubleshooting and engineering skills
• Experience in administrative working on Linux/Windows systems
• Experience with working in Cloud Platforms
• Experience with working in vast networking and infrastructure landscapes
• Experience with VPN Tunnels and VPN Gateways
• Experience with network segmentation and access control
• Experience with WiFi access points

3.3 Skills & Knowledge
Job Specific

• CCNA Certified or equivalent level of knowledge
• Basic understanding of the following technologies:

• IP protocols (ICMP, UDP, TCP)
• IP filtering and firewalling
• QoS
• MPLS and/or SD-WAN
• VPN, L2L, WebVPN
• Basic understanding of AAA platforms such as Radius, LADP
• Cloud Knowledge like AWS, Azure, OVH
• Experience with Cisco devices and firewalls
• Experience with WiFi access points from manufacturers such as Cisco, Ruckus, Meraki, etc.
• Optional: Basic experience with F5, Netscaller, Fortigate
• Optional: Basic experience in VMWare
• Familiar working in a data centre environment
• Familiar with ethical hacking platforms and approaches

Languages

• English C1+

IT

• Windows workstation and server OS
• UNIX-based OS
• SSL
• FirePower Management Center
• Excellent networking skills
• Basic OS administration skills

Benefits
Five days work week
National & Festival Holidays
Medical Insurance
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms-gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation-enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
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