Job Description

Job Summary

Hiring for our client
? Internal IT support.
? Ensure the uptime of 99.5% for Internal IT support Devices which includes
Internet, WIFI, Networking and IP Telephony equipment.
? Understanding of switching/routing techniques, IP addressing and outage
management skills
? Resolution of Customer Tickets with defined SLA of 95%.
? Fault finding, troubleshooting, issue resolution and fault escalation within
agreed SLA's (Remotely) flexibility.
? Work in tandem with L2 / L3 to resolve escalated issues.
? Work closely with IT Manager and team on assigned opportunity to deliver a
feasible solution
? Be a guided example and a mentor in the team.
? Maintain Asset Inventory and ensure timely updates to asset Inventory.
? Vendor Management.
? Well versed with Desktop support.
? Should be a SOPC for the centre as and when needed to handle IT & Other
issues as well.

Skill set:
? LAN Crimping, IP Addressing, Sub-netting, VLAN, Trunking, Network
Troubleshooting, Operating System, Drivers & Software installation, Desktop
Troubleshooting, Data backup & Restore, Office 365 & G-Suite. Will be added
advantage if having knowledge on IP Telephony.

Job Type: Full-time

Pay: ₹250,000.00 - ?350,000.00 per year

Schedule:

Day shift
Application Question(s):

Are you CCNA certified
Education:

Bachelor's (Preferred)
Experience:

* total work: 1 year (Preferred)