Job Description

What we want:
We are seeking a highly skilled and proactive IT Manager to lead and support our IT operations. The ideal candidate will be responsible for managing day-to-day IT infrastructure, ensuring smooth operations of desktop systems, networks, and applications while also leading initiatives to improve IT processes and security standards.
Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website .
What you will do:

• Oversee and manage IT infrastructure, including hardware, software, and network systems.

• Provide advanced desktop support (Windows, macOS, Linux) and troubleshoot escalated issues.

• Manage installation, configuration, and maintenance of desktops, laptops, and peripheral devices.

• Ensure system security through firewalls, antivirus, patching, and access controls.

• Monitor system performance, conduct root cause analysis, and implement preventive measures.

• Lead IT support team and coordinate with vendors for procurement, upgrades, and repairs.

• Manage user accounts, permissions, and access within Active Directory, O365, and other enterprise systems.

• Plan and implement IT policies, procedures, and best practices for data security and compliance.

• Assist with IT projects such as system upgrades, cloud migration, and network improvements.

• Maintain documentation of IT assets, licenses, configurations, and processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.

• 8+ years of experience in IT support/desktop engineering, with at least 2 years in a lead or managerial capacity.

• Strong knowledge of Windows, macOS, and Linux environments.

• Hands-on experience with Active Directory, Office 365, Exchange, and cloud services (Azure/AWS preferred).

• Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, firewalls).

• Experience with virtualization platforms (VMware/Hyper-V) is a plus.

• Excellent troubleshooting, problem-solving, and communication skills.

• Ability to manage multiple priorities and deliver results under pressure.

• Strong leadership and vendor management experience.

Benefits

• No dress codes

• Flexible working hours

• 5 days working

• 24 Annual Leaves

• International Presence

• Celebrations

• Team outings

Skills Required