Job Description

Key Responsibilities

IT Operations & Team Leadership

? Lead and manage the local IT team across helpdesk, infrastructure, and systems functions.

? Ensure 24/7 availability and performance of IT systems, including hardware, software, and networking.

? Act as the final escalation point for technical issues, providing hands-on support where needed.

? Oversee IT onboarding/offboarding and enforce access control policies and role-based permissions.

? Maintain accurate inventory of all IT assets, licenses, and configurations.

System Administration

? Administer and maintain on-premise and cloud-based servers (Windows/Linux).

? Manage Active Directory, Group Policy, DNS, DHCP, and system patching.

? Maintain and support Google Workspace, (Gmail, Drive, etc.) and Microsoft 365.

? Ensure system resilience through backup solutions, regular testing, and capacity planning. Implement and manage device compliance, software deployment, and policy enforcement.

Network & Firewall Management

? Oversee LAN/WAN operations, including switches, routers, firewalls, enterprise Wi-Fi, and VPNs.

? Manage enterprise-grade firewalls (e.g., Fortinet, Palo Alto, Cisco) and ensure secure perimeter configurations.

? Continuously monitor network performance, resolve bottlenecks, and implement redundancy strategies.

? Coordinate upgrades, network segmentation, and secure remote access controls.

Cybersecurity & Compliance

? Enforce corporate cybersecurity policies locally, ensuring secure infrastructure and endpoints.

? Deploy and monitor endpoint protection, MFA, data loss prevention (DLP), and patch management.

? Support internal audits and maintain compliance with frameworks such as ISO 27001.

? Assist in the development and execution of disaster recovery and business continuity plans.

? Log and respond to security events and coordinate with the global Security Operations Center (SOC).

Vendor & Procurement Management

? Maintain relationships with local IT vendors, ISPs, and service providers.

? Oversee IT procurement, license renewals, and hardware/software budgeting.

? Ensure cost-effective operations while maintaining enterprise-grade service reliability.

Cross-Functional Collaboration

? Work closely with global IT, DevOps, and Information Security teams on shared infrastructure and cloud initiatives.

? Provide insights into technology improvements from a local operational perspective.

? Regularly report on IT metrics, system performance, risks, and recommendations to senior leadership.

Candidate Profile

Minimum Requirements

? Bachelor's degree in Information Technology, Computer Science, or a related field.

? 8+ years of progressive IT experience, with a minimum of 3 years in a team leadership or managerial capacity.

? Proven experience in:

? System Administration (Windows/Linux)

? Active Directory & Group Policy

? Google Workspace administration

? Network Infrastructure and Firewall Management

? Endpoint management and IT support services

? Strong understanding of security frameworks, especially ISO 27001, and regulatory IT compliance.

? Excellent leadership, communication, and troubleshooting skills.

Preferred Qualifications

? Experience in financial services, fintech, or other regulated industries.

? Familiarity with public cloud platforms (AWS, Azure, or GCP).

? ITIL Foundation certification or similar service management framework.

? Exposure to endpoint management tools (e.g., Microsoft Intune, Jamf).

? Experience with SIEM tools or centralized logging (e.g., Splunk, ELK stac

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Application Question(s):

Years of experience in a team leadership or managerial capacity?
Experience:

Total : 8 years (Preferred)
Work Location: In person