Job Description

As an IT Manager in our Hotel, you will need to participate in the development and implementation of business strategies for IT which are aligned with Merlis overall mission, vision values, and strategies.

Troubleshoots and provides technical support

Trains managers and staff on use of hotel applications Troubleshoots common problems and infrastructure teams to resolve IT issues Schedules and shares timing/impact of changes with appropriate hotel staff Maintains hotel user accounts for PMS, POS & Back office Accounting

Maintains availability and security of networks throughout the hotel

Monitors wireless network for hotel guests and employees. Keeps networks compliant with corporate guidelines. Maintains network security

Stays current on technical updates and changes to hotel utilized applications

Attends training and certification updates to hotel applications. Reviews updates provided by software and hardware vendors

Establishes and maintains IT vendor relationships

Works with vendors to troubleshoot and resolve issues. Periodically submit requests for proposals to new and existing vendors for IT related supplies and services

Creates 100% guest satisfaction by providing the Mer- Way experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Provides genuine hospitality and teamwork on an ongoing basis. Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

Keep General Manager promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment. At all times projects a favorable image of the Hotel to the public. Actively support and promote Workplace Health and Safety within the work environment. Perform any other reasonable duties as directed by the General Manager or his/her designate
Job Type: Full-time

Pay: ?50,000.00 - ?60,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

IT Manager: 4 years (Required)
Work Location: In person