It Manager
Year Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India
Job Description
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We are a privately-held, diversified company whose subsidiaries operate in a variety of industries including transportation, logistics, heavy-duty equipment dealerships, equipment leasing & rentals. We are a multicultural, equal-opportunity employer. Job Responsibilities:
- Providing Tier 1 & 2 Technical Support.
- Provide technical support to end users in person, through phone, email, and remote applications.
- Administer, configure, and trouble shoot servers.
- Ensuring the integrity of data storage and backup systems.
- Monitor security logs from various security devices including servers, firewalls and antivirus tools.
- Anticipating problems and resolving them before they impact users when possible.
- Trouble shoots desktop computers, Laptops, Printers, Cell phones, Desk Phones and network connectivity issues.
- Configures and troubleshoot cloud servers, including SharePoint, Teams and O365 exchange.
- Maintain and monitor security of devices, install and manage anti viruses; and perform regular backup and restore.
- Develop and maintain documentation in the knowledge base system.
- Administering LAN, WAN, internet/intranet.
- A diploma/degree from a recognized post-secondary program in computer technology.
- Previous experience in help desk, network and server administration is preferred.
- Certifications on server administration, security and cloud services are helpful.
- Advanced knowledge of Active Directory, Domain Services; windows servers, Office365; Network (LAN/WAN) concepts, VPN technologies, firewalls, and security is required.
- Ability and willingness to work after hours.
- Take ownership of support requests until resolution and ensure requests are resolved in a timely manner.
- Multi-task and manage a variety of diverse requests from a variety of users and levels.
- Responsible for identifying shortcomings and implement continuous improvement initiatives.
- Food provided
- Monday to Friday
- Night shift
- IT support: 5 years (Preferred)
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Job Detail
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Job IdJD3289922
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSahibzada Ajit Singh Nagar, Ludhiana, Punjab, India
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EducationNot mentioned
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ExperienceYear