The IT Manager is responsible for planning, implementing, managing, and maintaining the organization's IT infrastructure, systems, security, and support operations to ensure smooth business continuity and technology efficiency.
Manage day-to-day IT operations including servers, networks, hardware, software, and cloud services
Ensure high availability, performance, and security of IT systems
Oversee system upgrades, patches, and backups
Team Management
Lead and mentor IT support and system administration teams
Assign tasks, monitor performance, and conduct training
Coordinate with vendors and external IT service providers
Security & Compliance
Implement IT security policies, firewall management, antivirus, and data protection
Ensure compliance with company policies, audits, and regulatory requirements
Handle incident response, disaster recovery, and business continuity plans
Project Management
Lead IT projects such as ERP implementation, cloud migration, system integrations
Manage timelines, budgets, and vendor coordination
Ensure successful delivery of technology initiatives
Support & User Management
Oversee helpdesk support and SLA adherence
Ensure timely resolution of IT issues for users
Improve user experience through process optimization
Strategic Planning
Align IT strategy with business objectives
Evaluate new technologies and recommend improvements
Prepare IT budgets and cost optimization plans
Required Skills & Competencies
Strong knowledge of
IT infrastructure, networking, and system administration
Experience with
Windows/Linux servers, Active Directory, Firewalls
Familiarity with
Cloud platforms (AWS / Azure / GCP)
Understanding of
IT security standards & best practices
Excellent
leadership, communication, and problem-solving skills
Educational Qualification
Bachelor's degree in
Computer Science / Information Technology / Engineering
Certifications like
ITIL, CCNA, MCSE, AWS, Azure
are a plus
Preferred Experience
Experience managing IT teams
Exposure to ERP systems, CRM, or enterprise applications
Industry experience in