Job Description

Roles & Responsibility of IT Manager:

Manage and oversee healthcare IT systems, including HMS/EMR, EHR, PACS, LIS,, and third-party clinical systems

Design, implement, and maintain IT infrastructure: on-Prem and cloud servers, virtualization (VMware/Hyper-V), storage, and data centres

Manage network architecture including LAN/WAN, VLANs, VPNs, firewalls, load balancers, and Wi-Fi in clinical environments

Implement and enforce cybersecurity controls: IAM, MFA, endpoint protection, SIEM, IDS/IPS, vulnerability management, and patching

Oversee cybersecurity measures to protect patient data and systems

Manage IT projects, including system upgrades, integrations, and new technology implementations

Collaborate with clinical, administrative, and compliance teams to align IT solutions with operational needs

Plan and manage backup, business continuity, and disaster recovery solutions; conduct periodic DR drills

Monitor system performance and resolve incidents through root cause analysis

Manage IT service management including incident, change, problem, and asset management

Oversee cloud platforms (Go4Hosting) including security, cost optimization, and hybrid environments

Lead technology refresh and upgrade projects, ensuring minimal disruption to clinical operations

Manage vendors, SLAs, licensing, and software compliance

Maintain detailed technical documentation, system diagrams, SOPs, and audit evidence

Lead IT infrastructure operations: servers, networks, cloud services, backups, and disaster recovery

Maintain relationships with hardware, software, and service vendors.

Evaluate vendor performance and ensure service-level agreements (SLAs) are met.

Negotiate contracts and coordinate renewals or escalations as required.

Manage Internet Service Provider accounts and ensure uninterrupted connectivity.

Verify invoices, process payments, and track budget utilization for all IT vendors

Maintain up-to-date records of software licenses and renewals.

Ensure compliance with licensing agreements and audit readiness

Oversee facility management vendors for IT infrastructure (AMC, maintenance, etc.).

Ensure timely preventive maintenance and prompt resolution of facility-related IT issues.

Track IT assets (laptops, desktops, peripherals, network equipment, etc.).

Maintain accurate asset lifecycle documentation -- procurement to disposal.

Provide Support to End user for IT Complaints

Monitor system performance, troubleshoot issues, and ensure minimal downtime

Prepare IT budgets, manage costs, and recommend technology investments

Interested candidate can send your resume to mtmhr@medwayhospitals.com/6383554509

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Provident Fund
Work Location: In person