Job Description

Title: IT Manager
Location: Pune/Mangalore/Jamshedpur/Chennai/Bareilly/Vadodara/Nashik
Exp: Minimal of 3 to 4 years
:

• Contact Centre Security: Oversee the security measures in place for Contact Centres, ensuring data protection and compliance with industry standards.
• Data Security: Implement and monitor data security protocols to protect sensitive information from unauthorized access and breaches.
• Endpoint Security: Manage endpoint security solutions to safeguard devices against threats and vulnerabilities.
• Information Security & Governance: Develop and enforce information security policies, procedures, and governance frameworks.
• Physical Security: Ensure physical security measures are in place to protect IT infrastructure and assets.
• Network Security: Oversee network security operations, including firewalls, intrusion detection systems, and network access controls.
• DLP Security - Ensure DLP (Data Loss Prevention) controls are in place to prevent data breaches.
• Asset Management: Ensure all IT assets are tracked, managed, and audited for compliance with company policies and regulatory requirements.
• On-ground presence is mandatory at the designated location.

• Minimal of 3 to 4 years in IT support preferably in Contact Center locations, information security, or infrastructure management
• Strong knowledge of IT asset management, cybersecurity, and compliance requirements.
• Ability to work under minimal supervision and handle compliance controls effectively
• Ability to work independently and as part of a team.

• Ability to interact with cross functional stakeholders across Internal and External teams
• Coordination with Admin, Security, IT, and Compliance teams.
• Excellent interpersonal, oral and written communication skills required.
• Problem solving and Decision-making skills
• Experience with compliance frameworks like ISO 27001, GDPR, or similar.
• Familiarity with security tools and technologies.