Job Description

PRINCIPAL ACCOUNTABILITIES - SKILLS AND KNOWLEDGE
Technical & User Support
? Troubleshoot hardware and software issues for employees.
? Respond to IT service requests and ensure timely resolution.
? Manage system updates, and software installations.
IT Infrastructure & Network Management
? Supervise network performance and troubleshoot connectivity issues.
? Ensure cybersecurity measures are in place, including firewalls and antivirus updates.
IT Asset &Inventory Management
? Track and manage IT assets, including laptops, desktops, and peripherals.
? Ensure proper procurement and disposal of outdated equipment.
? Maintain an updated inventory of software licenses.
IT Audits & Compliance
? Conduct routine system audits to ensure compliance with security policies.
? Implement best practices for data protection and regulatory compliance.
? Identify gaps and recommend improvements.
? Create and maintain documentation for processes and SOPs
Collaboration & Vendor Management
? Coordinate with external vendors for IT services and support.
? Negotiate contracts and ensure service-level agreements are met.
? Work with department heads to align IT strategies.
Team Leadership and Development
? Assigning tasks, setting priorities and overseeing daily operations.
? Ensuring that team members have the tools and resources needed to perform their tasks effectively.
? Investing in the professional growth of their team members by identifying training opportunities, certifications and skill-building activities.
? Encouraging team members to stay up-to-date with industry trends.
Strategic Planning & Project Management
? Plan and implement IT projects, including system upgrades and new technology adoption.
? Evaluate emerging technologies to enhance business operations.
? Develop IT policies and training programs for employees.

Skills Required