Job Description

We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh/Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.
This role requires a balance of technical expertise, leadership, and strategic thinking. The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.
Key Responsibilities

• Team Leadership & Management

• Lead, mentor, and manage a team of 2-10 IT professionals.
• Foster accountability, continuous learning, and a collaborative work environment.
• IT Operations & Support

• Oversee help desk operations and provide Level 2/3 escalation support.
• Manage hardware/software troubleshooting, upgrades, and break-fix tasks.
• Build, repair, and optimize computer hardware.
• Infrastructure & Networking

• Manage and maintain networking equipment, servers, firewalls, and VPNs.
• Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity.
• Oversee backup, recovery, and disaster recovery planning.
• Systems & Software

• Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.).
• Manage Active Directory and Google Workspace Admin environments.
• Support automation and scripting with Python, DAX, or similar tools.
• Database & Development

• Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).
• Ensure data accuracy, integrity, and accessibility.
• Project Management

• Run IT projects from planning through execution and delivery.
• Collaborate with business leaders to align IT solutions with organizational needs.
• Deliver projects on time, within scope, and within budget.
• Data Security & Compliance

• Enforce cybersecurity best practices and IT policies.
• Monitor and respond to security threats.
• Maintain compliance with data protection and privacy standards.

• Experience: 7+ years in IT, with prior roles such as:

• Help Desk Technician, Desktop Support, Hardware Technician.
• Level 2 Support Engineer or IT Lead/Senior IT Specialist.
• Assistant Manager, Senior Lead, or Manager in IT or Help Desk.
• Technical Expertise:

• Strong hardware build/repair and troubleshooting skills.
• Networking knowledge (routers, switches, firewalls, VPNs).
• Database experience (SQL, Access, or similar).
• Cloud/SaaS platforms: O365, Active Directory, Google Workspace.
• Familiarity with coding/scripting (Python, DAX, or similar).
• Leadership:

• Proven track record managing IT teams of 2-10 people.
• Ability to mentor, train, and hold teams accountable.
• Personal Skills:

• Problem-solver and out-of-the-box thinker.
• Data-driven decision-making approach.
• Strong communication and documentation skills.
• Leadership mindset: takes responsibility for team success.
• Additional Requirement:

• Must complete a DISC Personality Assessment as part of the hiring process.
• Work Location:

• Must work on-site at our Chandigarh/ Mohali office.

• Competitive salary package aligned with experience.
• Opportunity to lead IT operations for a fast-growing international company.
• Exposure to global teams and international projects.
• Ability to build and shape IT processes from the ground up.
• Career growth opportunities in leadership and technical specialization.
• Collaborative, high-performance culture that values innovation and results.