Job Description

Description

About Us

We're a tech-focused company committed to delivering great experiences for our people. Our People Care & Admin team ensures smooth support, efficient logistics, and reliable device management. Every interaction counts, and you'll help create a seamless, supportive internal experience.

About the Role

We're seeking an early-career IT & Logistics Support Specialist who enjoys solving problems and supporting others.

This is a fully onsite role, and you'll be in the office five days a week.

You'll manage device logistics, inventory, shipping, ticketing, MDM tasks, and basic system administration. Clear communication and a steady, organized approach will be essential to keeping our team supported and daily operations running smoothly.

Key Responsibilities

IT Support & Device Management

Respond to IT tickets with a service-first approach, ensuring team members feel supported and informed. Troubleshoot macOS issues (software, connectivity, performance, security). Provide empathetic guidance on repairs, replacements, or loaner devices. Coordinate with Apple Authorized Service Centers and trusted partners for diagnostics, quotes, and repairs. Review repair quotations and recommend cost-effective options. Support the Admin Team with claims, reimbursements, and escalations. Manage vendor coordination with Ozone for device orders, pickups, and portal issues. Prepare devices for deployment, including cleaning, setup, quality checks, and readiness tests. Communicate updates proactively and take ownership of each case end-to-end. Share simple instructional videos or proactive tips to promote device health.

Mobile Device Management (MDM)

Configure, enroll, and manage devices using MDM tools (Jamf, Hexnode, or similar). Apply security and compliance policies. Troubleshoot MDM-related issues. Support Apple Business Manager workflows.

Asset & Inventory Management

Track devices and IT assets across their full lifecycle. Maintain accurate inventory records and support periodic audits. Oversee returns, updates, EOL evaluations, and documentation. Ensure secure data handling and adherence to asset-management standards. Basic System Administration & Technical Support Support basic networking, software installations, compliance checks, and OS updates. Provide clear, friendly communication for all user support needs.

Office Logistics Support

Coordinate supplies, shipments, pickups, courier services, and vendor visits. Handle simple on-site operational and maintenance tasks.

Skills, Knowledge and Expertise

Hands-on experience with macOS troubleshooting Familiarity with MDM tools (Jamf, Hexnode, etc.) Experience with asset management, logistics, or inventory processes Basic knowledge of networking, data security, and device repair Ability to communicate clearly, stay organized, and solve problems calmly Needs to work full-time from our Gurgaon office Strong attention to detail and good case documentation habits

Nice to Have

Experience using Google Workspace, CRM systems, or ticketing tools Exposure to Windows, iOS, and Android environments Prior experience at a device repair center (hardware basics, component swaps) Certifications in Apple IT Support, MDM tools, logistics, or IT fundamentals

Benefits

Why Work At Axelerant?Be part of an

AI-first, remote-first

digital agency that's shaping the future of customer experiences. Collaborate with global teams and leading platform partners to solve meaningful challenges. Enjoy a culture that supports autonomy, continuous learning, and work-life harmony

About Axelerant

As a global company that puts care into employee happiness, engineering excellence, and customer success, we are in striking contrast to the typical outsourcing option. We are a diverse team working remotely across many time zones, with success stories that back up capabilities, and a reputation for an unconventional work environment that empowers. We are the individuals directly challenging what it means to do global delivery differently for employees and partners.



Success management as our service framework operationally is part of who we are at Axelerant. All of our processes and practices are driven by this core, continuously iterated method. What this means is success management teams and success journey mapping for our partners.