Job Description

General information

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Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated EUR11.3 billion in revenue. GEODIS is a company owned by SNCF Group.


This position is also open to anyone recognized as a disabled worker.

Reference

2025-15978

Line Of Business

FREIGHT MANAGEMENT

Position description

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Type of assignment

Full-time Regular

Function

Support function - Information Technology Services

Job title

IT Level 2 Process Support Specialist M/F

Position requirements and constraints (working hours...)

Irregular working hours - 24*7




Candidate must be flexible and open to work in night shifts, early morning shifts.

Also open to support few weekend for Major maintenance activities and application releases.

Job description

Provide support on TMS to Level 1 (key and super users), in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS [Next Gen].




Analysis, classification and solving of Incidents of our TMS


Conduct approval tests on functionality of new versions provided by our software supplier


Provide TMS application support on global scale


Identify TMS application training needs


Coordinate and conduct (refresher-)trainings for TMS system to Key Users


Work closely with team members, Key Users (Level 1 Support), application specialists (Level 3) and TMS vendor (Level 4) for incident issues


Document TMS incidents and resolutions and maintain these in a knowledge database


Support of local country key-users on how to use the TMS


Create solutions for IT Incidents or monitor progress while escalated to higher level support groups


Fulfilment of defined standard user service requests


Participation in acceptance tests on new versions provided by the software supplier


Conduct trainings for country Key Users on new software versions via online trainings


Evaluate effectiveness of training and provides feedback on improvement possibilities



TMS Application

Support the implementation of new policies, processes and procedures in TMS, by providing training and identifying optimization opportunities, in line with OPS polices and business needs in order to ensure efficient use of TMS within the Network


Participate in acceptance tests of new versions of the TMS


Participate in TMS related projects when requested and develop training material for projects going live


Identify system optimization opportunities and report to application and process owners



Management Information

Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS [Next Gen]


Administer ticket handling records


Administer, analyse and report testing results to Level 2 Support Manager


Administer and report training hours conducted and results to Level 2 Support Manager


Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies


Maintain of the knowledge database with identified problems and available solutions

Applicant's profile

Bachelor working and thinking level Business background with 2-3 years' experience in logistics and forwarding or an IT background with 2-3 years' experience in support of logistics systems Experience in conducting user Trainings Fluent English, in speaking and writing Must have in-depth knowledge of the TMS CCP certification or Cargowise Certified Specialist is must.


Candidate should be flexible and open to work 24*7

Working time (%)

100

Position location

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Position place

Asia, India, Delhi

Location

Delhi NCR, Geodis gurgaon office

Candidate criteria

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Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

English (Fluent)