Job Description

JOB ROLE : IT IS_Service Desk
JOB LOCATION : PUNE
JOB DESCRIPTION : 0-2 years of experience in IT support or helpdesk environment.o Hands-on experience with ServiceNow or similar ITSM platforms.o Working knowledge of Active Directory for user and group management.o Familiarity with Microsoft Azure AD for cloud identity and access management.o Understanding of Windows OS, MS Office, and common desktop applications.o Strong communication and interpersonal skills.o Ability to work in shifts and under pressure.o Customer-oriented mindset with a problem-solving attitude.Preferred Qualificationso ITIL Foundation certification is a plus.o Experience with remote desktop tools and ticketing systems.o Basic knowledge of networking concepts (DNS, DHCP, IP addressing).o Exposure to Office 365 and endpoint management tools.Work Environment:o Rotational shifts including weekends and holidays.o Office-based all 5 days working from office.