Job Description

Apply Link:

https://live.odoointicore.com/jobs/it-infra-68

- IT Support & Infrastructure Engineer

Role Overview

Inticore is seeking a skilled IT Support & Infrastructure Engineer to manage and support the company's internal IT systems, ensuring optimal performance, security, and reliability of infrastructure across departments. This role involves proactive monitoring, troubleshooting, asset management, and implementing best practices for a secure and stable working environment.

Key Responsibilities

Infrastructure Management
- Administer and maintain Windows/Linux servers, domain controllers, and file servers.
- Configure and manage networking hardware including routers, switches, firewalls, and access points.
- Ensure uptime and performance monitoring of systems and networks using diagnostic tools.
- Manage user accounts, permissions, and security policies across systems.

End-User Support
- Provide L1/L2 IT support to internal staff for desktops, laptops, mobile devices, and peripheral equipment.
- Handle hardware/software installations, upgrades, troubleshooting, and preventive maintenance.
- Train and guide users on best IT practices, security protocols, and productivity tools.

Security & Compliance
- Monitor and manage firewall, antivirus, endpoint protection, and patch management.
- Enforce IT policies for data backup, access control, and secure usage of corporate resources.
- Assist in audits and compliance-related documentation.

Peripheral & Facility Support
- Manage and maintain biometric systems, CCTV infrastructure, printers, and telecommunication devices.
- Coordinate with third-party vendors for AMC, support, and procurement.

Documentation & Reporting
- Maintain inventory and logs of IT assets, licenses, and warranty/service agreements.
- Document configurations, incident resolutions, and preventive actions.
- Generate periodic reports on system health, tickets closed, and infrastructure upgrades.

Required Skills & Qualifications

Education:
- Essential: Diploma / B.E. / B.Tech in Computer Science, Information Technology, or related field.

Technical Skills:
- Proficiency in Windows and Linux OS environments.
- Strong understanding of LAN/WAN configuration, VPNs, and IP troubleshooting.
- Experience with IT ticketing tools and remote support platforms.
- Basic understanding of cloud storage and backup solutions (e.g., Google Workspace, OneDrive, AWS basics).

Soft Skills:
- Strong analytical and problem-solving abilities.
- Effective communication, both verbal and written.
- Time management and ability to multitask.
- Collaborative and proactive attitude.

Who Should Apply

This role is ideal for candidates with 2- 3 years of hands-on experience in IT infrastructure and user support, looking to take ownership of a company's on-premise tech operations, contribute to scalable system design, and work in a dynamic, process-driven organization.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person

Expected Start Date: 16/06/2025