Job Description

IT Infra Support Engineer

Experience:

2-4 Years

Location:

Madurai (On-site)

Type:

Full Time

Company:

OptiSol Business Solutions

Role Overview

We are hiring an

IT Infra Support Engineer

with strong communication skills to provide L1 support, manage system operations, and ensure smooth IT infrastructure performance across the organization.

Key Responsibilities

Provide first-level support for hardware, software, and network issues (phone/email/in-person). Install, configure, and troubleshoot

Windows, Mac, and Linux

systems. Manage

Active Directory

user accounts, access controls, and password resets. Handle software installations, updates, and license compliance. Use

Zoho/ManageEngine

for remote support, patch management, and device controls. Support basic network troubleshooting (switches, routers, firewall rules). Work with

Microsoft Mail Server

and related tools. Implement

BitLocker encryption

and follow IT security policies. Maintain documentation and collaborate with teams for issue resolution.

Required Skills

2-4 years in IT Support / System Administration. Strong OS knowledge (Windows, Mac, Linux). Basic network understanding (Switch/Router/Firewall). Experience in AD, patching, encryption, and helpdesk tools. Excellent communication & problem-solving skills.

Why OptiSol?

Supportive, collaborative culture Learning & certification opportunities Modern IT tools & processes Competitive pay & growth opportunities

Join our IT team in Madurai and grow with OptiSol!

Job Types: Full-time, Permanent

Pay: ?10,280.92 - ?20,000.00 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person