Job Description

We create possibilities that move life and commerce forwardWelcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, youve come to the right place.Location: BangaloreDepartment: Information TechnologyReports to: Senior Director- Applications and SystemsYears of Experience - 14+ YearsPosition Summary:We are seeking a seasoned IT Infrastructure Architect to lead the design, deployment, optimization, and governance of enterprise IT infrastructure and cloud environments. The ideal candidate will possess deep expertise across data center operations, cloud architecture (AWS, Azure, GCP), cybersecurity, network and system design, and IT governance frameworks. This role demands strong leadership, project management acumen, and the ability to align technology with business objectives.Key Responsibilities:Architecture & Infrastructure DesignDesign and maintain scalable, resilient, and secure IT infrastructure solutions (on-premises, hybrid, and multi-cloud).Lead cloud migration strategies and architecture across AWS, Azure, and GCP platforms.Evaluate and improve existing infrastructure for redundancy, performance, cost-efficiency, and uptime.Project & Operations LeadershipLead end-to-end planning and execution of infrastructure and IT operations projects.Collaborate with cross-functional teams including development, DevOps, and business leaders to align infrastructure with business goals.Manage vendor relationships, SLA performance, and compliance with procurement and governance policies.Security & ComplianceDrive implementation of cybersecurity controls, including endpoint protection (EDR/XDR), firewalls, DLP, ZTNA, and compliance tools (ISO 27001, ISO 20000, HIPAA, PCI).Conduct risk assessments and ensure business continuity through BCP/DRP strategies.Documentation & Knowledge ManagementPrepare and maintain high-level and low-level design documentation (HLD/LLD), SOPs, and runbooks.Create and publish knowledge base (KB) articles in platforms like ServiceNow for support teams.Process Excellence & AutomationDrive ITSM adoption (Incident, Problem, Change, Availability, Knowledge Management).Lead automation and optimization initiatives using tools like Python, Power Automate, Azure DevOps, and Flow.Implement proactive monitoring and anomaly detection frameworks for infrastructure health.Qualifications:Education: Bachelors Degree and aboveCertifications:Microsoft Certified: Azure Solutions Architect ExpertAWS Certified Solutions ArchitectCISSPxc2xae Certified Information Systems Security ProfessionalPMP Project Management ProfessionalCCNP (Collaboration), CCNATIL v3 FoundationKey Skills & Competencies:15+ years in IT Infrastructure, Datacenter, Networking, and Cloud ArchitectureProven experience in digital transformation, cloud migration (AWS/Azure), and virtualizationStrong cybersecurity and compliance domain knowledgeExcellent leadership, communication, and stakeholder management skillsDeep experience with CRM, UC, Contact Center, and enterprise productivity platformsPreferred Attributes:Hands-on experience with Infrastructure implementation in infrastructure monitoringAbility to engage with CXO-level stakeholders and articulate strategic technology solutionsStrong vendor and budget management experienceExperience leading ISO/ITIL-based governance frameworks across global/regional operationsCommitted to diversity and inclusionAt Manhattan, its about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

Manhattan Associates