Job Description

JD -IT Infra Architect

About the Role

As our IT Architect, you will be the technical compass for a multi-disciplinary team supporting infrastructure, cloud, business applications, and IT service management. You'll drive architectural decisions, ensure seamless integration, and champion best practices across the enterprise.

Key Responsibilities

Architectural Vision & Strategy:

Develop and maintain the technical roadmap for IT services, infrastructure, and business applications. Align architecture with business goals, regulatory requirements, and industry standards.

Technology Leadership:

Provide expert advice on solution design, integration, and optimization.

Solution Design & Integration:

Lead the design of end-to-end solutions, ensuring interoperability between platforms such as ServiceNow, ManageEngine, and various SaaS applications. Oversee API strategies, data flows, and system interfaces.

Decision-Making Authority:

Own architecture decisions for new initiatives, enhancements, and troubleshooting. Balance technical feasibility, cost, scalability, and compliance in all recommendations.

Cross-Functional Collaboration:

Partner with service delivery, application support, infrastructure, and business teams to deliver seamless, integrated solutions. Facilitate workshops, architecture reviews, and governance forums.

Governance & Best Practices:

Establish and enforce architecture standards, review processes, and documentation. Ensure adherence to ITSM processes (Incident, Problem, Change, Asset Management) and regulatory guidelines.

Continuous Improvement & Innovation:

Identify opportunities for automation, service improvement, and technology transformation. Lead initiatives for innovation, transformation, and joint go-to-market projects.

Stakeholder Engagement:

Act as a trusted advisor to business and IT leadership. Translate complex business requirements into actionable technical solutions. Communicate architectural concepts clearly to technical and non-technical audiences.

Qualifications

Education:

Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

Experience:

+ 8+ years in IT architecture or solution design roles, preferably in managed services or multi-vendor environments.
+ Proven track record across infrastructure (Windows, Linux, VMware, Storage, Networking), cloud platforms (AWS, Azure), workplace technologies (O365, Teams, Intune).
+ Strong background in system integration, API management, and data interoperability.

Certifications (Preferred):

TOGAF, AWS/Azure Architect, ITIL, or equivalent.

Skills:

+ Enterprise architecture frameworks and solution design methodologies.
+ ITSM tools and processes (ServiceNow, ManageEngine).
+ Security best practices and regulatory compliance.
+ Excellent communication, leadership, and stakeholder management skills.