Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Helpdesk Technician in India.
As an IT Helpdesk Technician, you will be a critical point of contact for supporting end-users, troubleshooting technical issues, and maintaining operational efficiency across IT systems. You will provide support via multiple channels, including email, phone, and remote tools, assisting employees with hardware, software, and network-related concerns. This role offers exposure to diverse technologies, collaboration with cross-functional teams, and the opportunity to improve IT processes through documentation, automation, and proactive problem-solving. You will help ensure systems run smoothly, support business continuity, and contribute to a positive technology experience for employees in a hybrid work environment.
Accountabilities:

• Provide technical support to employees for software, hardware, and network-related issues via phone, chat, or in-person.
• Set up, configure, and deploy equipment for new and existing employees.
• Maintain and update helpdesk tickets, ensuring timely resolution and compliance with service standards.
• Re-image and redeploy laptops and desktops, ensuring proper installation of operating systems and standard software.
• Document procedures, create technical guides, and maintain an IT knowledge base.
• Assist in managing user accounts, permissions, and security protocols.
• Collaborate with teams to resolve IT issues and improve support processes.
• Utilize scripting and automation to streamline repetitive tasks and enhance efficiency.

Requirements

• Bachelor's degree in IT or related field, or 4+ years of relevant experience in IT support operations.
• Strong verbal and written communication skills in English, with excellent organizational and analytical abilities.
• Hands-on experience with Windows, MacOS, Office 365, Microsoft Teams, Zoom, Slack, and other business software.
• Familiarity with IT fundamentals including IP addressing, DHCP, DNS, and basic routing.
• Ability to manage multiple tasks, prioritize work effectively, and adapt to rapidly changing environments.
• Knowledge of regulatory compliance frameworks (e.g., SOX, PCI) is a plus.
• IT certifications and experience in SaaS support environments are advantageous.
• Reliable internet connection and a quiet workspace for remote support tasks.

Benefits

• Competitive annual salary: 656,300 INR - 918,800 INR.
• Comprehensive health and medical insurance coverage.
• Accident insurance and retirement benefits.
• Paid maternity/paternity leave, casual/sick leave, and flexible holidays.
• 12 company-paid holidays and wellness programs including weekly events.
• Opportunities for professional development and IT certifications.
• Hybrid work arrangement with office presence required for hands-on tasks.

Jobgether AI Matching Process
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
? Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
? It compares your profile to the job's core requirements and past success factors to determine your match score.
? Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
? When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias -- focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Skills Required