o Motivating the team to achieve organizational goals.
o Developing and implementing a timeline to achieve targets.
o Delegating tasks to team members.
o Conducting training of team members to maximize their potential.
o Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
o Conducting quarterly performance reviews.
o Conducting Monthly meeting with team and reporting
o Contributing to the growth of the company through a successful team.
o Creating a pleasant working environment that inspires the team.
o Give specific directions to the customer desk team members to enable them meet specific customer needs
o Monitor the level of service delivery in order to determine areas of lapses.
o Administer effective frontline line desk assistance to customers where inquiries are beyond the knowledge of the help desk team members
o Implement a central problem management route for information management users to handle queries and complaints
o Showcase level of expertise by providing satisfactory explanations and solutions to customer questions and issues to gain their confidence
o Take measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation
o Organize training and/or make arrangements for team members to receive training on the latest and best practices in handling help desk related issues
o Keep clean records of all activities in the help desk department and present them to management upon request for evaluation
o Create good working relationships amongst members of the help desk team to ensure smooth flow of work, which improves overall performance
o Develop several strategies to tackle issues to have a backup plan where a particular strategy might not be effective.
o Keeping a record for the renewal of vendor services and coordination with the vendor.
o Forwarding any opportunity to reporting to convert in the deal.
o Planning for deployment as per SOW share by resale.
o Coordination with the presales team.
o Joint meeting with a client and team member. o Keeping record and tracking of call reports, Inventory reports, and stock reports for all running projects.
if your interested kindly share your resume at hr@srsg.com
Job Type: Full-time
Pay: ?400,000.00 - ?600,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Paid time off
Provident Fund
Work Location: In person
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