, handling technical support for US customers. You'll address queries related to system software, peripherals, email configurations, and networking issues.
Key Responsibilities:
Respond to customer inquiries through calls and chat.
Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc.
Guide users through step-by-step solutions.
Maintain a customer-focused approach with timely resolutions.
Requirements:
Fluency in English (written and verbal).
Good knowledge of IT systems and networks.
Experience with smart devices and peripherals preferred.
Education & Experience:
Graduate (preferred).
1+ year experience in a similar profile.
Salary:
10-15% hike on current CTC (Negotiable)
Job Types: Full-time, Permanent
Pay: ?20,556.50 - ?30,691.80 per month
Shift:
Night shift
Work Location: In person
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