Job Description

IT Helpdesk Executive

Location:

Jalandhar

Job Type:

Full-Time

Department:

Information Technology

Job Summary

We are seeking an

IT Helpdesk Executive

to provide first-level technical support across the organization. This role ensures smooth day-to-day IT operations, resolves user issues promptly, and supports productivity across all departments. Ideal for candidates with 0-2 years of experience or fresh graduates with strong technical fundamentals.

Responsibilities

Provide

Tier 1 technical support

via phone, email, and ticketing system. Troubleshoot issues related to

Windows 10/11

,

Microsoft Office Suite

, and common business applications. Perform

user account management

in

Active Directory

(create, modify, disable accounts). Install, configure, and maintain desktops, laptops, printers, and mobile devices. Troubleshoot

network connectivity

issues (TCP/IP, Wi-Fi, DNS, DHCP, VPN). Maintain accurate documentation of issues, resolutions, and processes in the helpdesk system. Escalate unresolved or complex issues to Tier 2/IT Operations when needed.

Qualifications

Education:

BCA, BSc IT, B.Tech (CSE/IT), or MSc IT.

Experience:

0-2 years of experience in IT support/helpdesk preferred. Freshers with strong technical knowledge are welcome.

Technical Skills:

Good understanding of

Windows 10/11

operating systems. Hands-on experience with

Active Directory

user management. Basic networking knowledge (IP addressing, DNS, DHCP, VPN).

Communication Skills:

Excellent verbal and written communication. Ability to explain technical issues to non-technical users.

Preferred Skills (Nice to Have)

Knowledge of

Microsoft 365 administration

. Certifications such as

CompTIA A+

,

Microsoft Certified: Modern Desktop Administrator

, or similar.

Why Join Us?

Opportunity to start or grow your career in IT support Work with modern tools and technologies Supportive team environment
Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Commuter assistance Provident Fund
Work Location: In person