We are seeking a proactive and detail-oriented IT Helpdesk Executive to support our organization's technology operations. The IT Helpdesk Executive will oversee IT-related activities, manage support requests, coordinate with vendors, and assist in the implementation of IT systems and policies. This role is vital in ensuring the smooth functioning of our hardware, software, and network systems.
Key Responsibilities:
? Coordinate day-to-day IT operations, including hardware, software, network, and system administration.
? Collaborate with IT vendors and service providers to ensure timely support and maintenance.
? Coordinate with engineers on a daily basis for the timely call closure.
? Ensure that calls are closed within the SLA.
? Preparation of Calls reports & daily dashboard.
? Preparation of Vouchers for the payment of the vendor engineers.
Qualifications:
? Bachelor's degree in any field.
? Experience of around 0-2 years
? Proven experience in IT coordination, system administration, or IT support roles.
? Familiarity with hardware/software procurement and vendor management.
? Excellent communication and interpersonal skills.
? Ability to manage multiple tasks and prioritize effectively
Job Types: Full-time, Permanent
Benefits:
Life insurance
Provident Fund
Work Location: In person
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