Job Description

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location

Education:

Graduation (Mandatory)

Experience:

2 to 3 years

Interview Process:

1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face)

Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd and 4th Saturday off)

Key Responsibilities:

1. Calls & SLA Management

Monitor and manage service level agreements (SLAs) related to calls.

Ensure timely response and resolution of customer queries. 2. Resource Management

Oversee team leave schedules and align resources as per policy.

Coordinate with engineering teams for smooth operational support. 3. Incident Management

Log, track, and resolve incidents efficiently.

Collaborate with teams to ensure swift and effective resolutions. 4. Scheduled Activities

Plan and execute scheduled maintenance or service activities.

Ensure proper documentation and communication of all planned activities. 5. Documentation

Prepare and maintain project documentation, including reports, presentations, and plans.

Keep records organized and accessible for stakeholders. 6. Administrative Support

Schedule and organize meetings, prepare agendas, and take meeting minutes.

Maintain project files and other administrative records. 7. Project Planning & Tracking

Assist in developing project plans and schedules.

Track deliverables, monitor progress, and ensure adherence to deadlines and budgets. 8. Communication

Act as the primary liaison between teams, management, and stakeholders.

Provide regular project status updates and facilitate effective information flow.
Job Type: Full-time

Pay: ₹10,491.97 - ₹28,160.58 per month

Education:

Bachelor's (Preferred)
Experience:

Help desk/ coordinator: 1 year (Preferred)
Language:

English (Preferred)
Location:

Mumbai, Maharashtra (Preferred)
Work Location: In person