Job Description

1. Technical Support (L1/L2)

Troubleshoot hardware, software, and network issues for end-users. Provide support through phone, email, chat, or on-site. Install, configure, and maintain laptops, desktops, printers, and mobile devices. Resolve issues related to OS (Windows, Linux, macOS).

2. System & Application Support

Install and configure software applications. Manage updates, patches, and system upgrades. Handle user account management (Active Directory, Azure AD, Office 365). Provide support for email services, VPN, and collaboration tools.

3. Network Support

Assist with troubleshooting LAN/WAN, Wi-Fi, routers, firewalls, and switches. Monitor network connectivity and escalate issues when required. Support network security and access controls.

Operational Responsibilities4. Incident & Ticket Management

Log, track, and close tickets using ITSM tools (Jira, ServiceNow, Freshservice). Follow SLAs and ensure timely issue resolution. Document solutions in the knowledge base.

5. Asset & Inventory Management

Maintain records of hardware, software licenses, and accessories. Assist with procurement and deployment of IT assets.

6. IT Security & Compliance

Ensure antivirus, endpoint protection, and security policies are in place. Support employee onboarding/offboarding securely. Conduct basic security checks (password policy, access rights).

Advanced / Optional Responsibilities7. Server & Cloud Support

Assist in managing servers (Windows Server, Linux). Basic understanding of cloud platforms (AWS, Azure, GCP). Monitor backups and storage systems.

8. Monitoring & Maintenance

Perform routine maintenance and system health checks. Monitor IT infrastructure using tools like Nagios, Zabbix, or SolarWinds.

9. Support for Specialized Systems

Provide support for ERP, CRM, POS systems depending on company requirements.

Soft Skills & Professional Responsibilities

Strong communication and customer service skills. Training users on tools, safety, and best practices. Ability to prioritize tasks and work under pressure. Collaborate with other IT teams (network, security, dev teams).
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Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person