Job Description

Key Responsibilities

Serve as the first point of contact for internal users seeking technical assistance via calls, emails, or ticketing tools.

Diagnose and resolve hardware, software, network, and system issues.

Install, configure, and troubleshoot computers, printers, operating systems, and authorized software.

Support Microsoft Windows, Office 365, email configurations, VPN, and basic networking.

Manage user accounts, permissions, and access rights following IT policies.

Escalate complex issues to Level 2/3 teams and follow up for timely resolution.

Maintain accurate logs of issues and solutions within the ticketing system.

Ensure smooth functioning of IT equipment used in office operations (laptops, desktops, routers, biometrics, etc.).

Assist in onboarding/offboarding employees from an IT standpoint.

Perform routine system maintenance and updates when required.

Follow IT security and compliance protocols at all times.

Required Skills & Qualifications

Bachelor's degree in Computer Science, IT, or related field (preferred).

5 years of experience in IT support or helpdesk roles.

Strong understanding of Windows OS, Office 365, basic networking, and system troubleshooting.

Familiarity with ticketing tools (e.g., Jira, Freshservice, Zendesk).

Excellent communication, interpersonal, and problem-solving skills.

Ability to prioritize tasks and manage time effectively.

Customer-centric approach with patience and professionalism.

Preferred Skills

Knowledge of Active Directory, Azure AD, and basic scripting.

Experience with remote troubleshooting tools.

Understanding of IT security best practices.

Job Type: Full-time

Pay: ?250,000.00 - ?500,000.00 per year

Work Location: In person