Job Description

Job Title: IT Helpdesk & Desktop Support Executive

Location:

East of Kailash, New Delhi 110065

Experience:

2 to 4 Years

Job Type:

Full-Time | On-site

About the Role:

We are looking for a

dedicated and skilled IT Helpdesk & Desktop Support Executive

to join our growing IT team. You will be the first point of contact for all technical issues related to desktops, laptops, printers, and basic networking. If you're passionate about IT support and have strong troubleshooting skills, we'd love to hear from you.

Key Responsibilities:

Provide

Level 1 & Level 2 technical support

for desktop, laptop, printer, and peripheral issues.

Install, configure, and troubleshoot

Windows OS (10/11), MS Office, and basic software. Set up and manage

Outlook/email accounts

, user profiles, and local/shared drives. Manage routine

LAN/Wi-Fi connectivity

issues. Monitor and respond to support tickets in a timely and professional manner. Coordinate with vendors for hardware repairs and replacements. Maintain IT asset inventory and documentation. Provide

remote & on-site support

to internal users.

Requirements:

2 to 4 years of hands-on experience in

desktop support / IT helpdesk / user support

. Good understanding of

Windows OS, MS Office Suite, and hardware troubleshooting

. Basic knowledge of

networking (LAN, DHCP, IP, Wi-Fi)

. Familiarity with

ticketing tools

and

remote support tools

. Strong communication and customer service skills. Ability to work independently and handle multiple support requests efficiently.

Preferred Qualifications:

Degree or Diploma in IT/Computer Science. Certifications like

CompTIA A+ / MCSA / CCNA (optional but preferred).

Thanks

Mukesh kumar

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person