Job Description

Job Title: IT Helpdesk Executive(Freshers can also apply)-

Please apply through www.nejobs.co only.

Location: Guwahati
Job Type: Full-time
Shift: 24/7 Support Environment
Requirement: Immediate Joining
Gender Preference: No preference

Job Overview-

We are looking for enthusiastic people to join our IT Helpdesk team. The role involves providing Tier-1 technical support and assisting customers through chat, email, and phone in a 24/7 support environment.

PLEASE DO NOT APPLY IF YOU ARE A SYSTEM ENGINEER/NETWORK ENGINEER/SOFTWARE

Key Responsibilities--
Manage and resolve helpdesk tickets
Provide Tier-1 technical support to customers/clients
Respond to customer queries via chat, email, and phone
Follow up with customers to ensure complete ticket resolution
Maintain proper documentation of issues and resolutions
Escalate unresolved issues to higher support levels when required

Required Skills-
Ability to work in a 24/7 shift environment
Excellent communication skills (Written & Verbal - Mandatory)
Basic computer knowledge (Windows, email, internet, MS Office)
Good problem-solving and listening skills
Customer-focused attitude with patience and professionalism
Basic typing and multitasking skills

Educational Background-
Any graduate can apply
Computer Science / IT background is desirable but not mandatory

Salary-
?10,000- 18,000 per month(based on Interview)

Benefits

Salary credited within the first week
Incentives and overtime applicable
5 days working
Opportunities to learn new skills & technologies
Friendly work environment
Performance-based appraisals
Weekly activities, birthday & festival celebrations, outings

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

Food provided Health insurance Internet reimbursement Paid sick time Paid time off
Work Location: In person