Job Description

Title: IT HELPDESJ/IT SERVICE DESK
Location: Bangalore
Exp: 2-3 Yrs
:

• Hands-on Exp. in incident management tool (ServiceNow/Manage Engine. Etc)
• Serve as the first point of contact for customers seeking technical assistance over the phone, email and Walkin.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by users
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Customer-oriented and cool-tempered
• 2-to-3-year exp.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English is a must.( only good command on English language will be selected)
• Excellent communication skills

Skills Required