Job Description

Job Title: IT Head

Location:

Head Office - Ghatkopar, Mumbai

Reporting To:

CEO / Director

Experience Required:

3 - 5 years in IT Management & Systems Development

Role Overview

The IT Head will be responsible for leading all IT and system-related functions. The role involves managing IT operations, ensuring system stability, driving automation, and enabling accurate and timely MIS across all locations. This position demands both strategic and hands-on leadership in building robust, scalable, and efficient IT processes.

Key Responsibilities

Lead end-to-end IT operations, from helpdesk support to overall system architecture. Manage and mentor the IT team with clear performance goals and daily tracking. Implement and maintain a

ticketing system

with defined SLAs for faster issue resolution. Oversee and maintain

LIMS, CRM, billing, and sample tracking systems

to ensure accuracy, uptime, and security. Manage

rate tagging, code mapping, and master data updates

to prevent revenue leakage. Drive

automation projects

-- including alert systems, TAT dashboards, and error detection mechanisms. Identify recurring issues and collaborate with developers to create long-term process improvement solutions. Ensure

data safety and reliability

through regular backups, access control, and disaster recovery planning. Generate and deliver

accurate MIS reports and dashboards

to management in a timely manner. Evaluate, select, and manage

cost-effective technology vendors and tools

. Collaborate with business and operations teams to translate process challenges into system-based solutions.

Key Deliverables

Zero downtime or process disruption due to IT issues. Proactive and responsive IT support across all functions. Improved automation and system efficiency. Reliable MIS and data integrity. Strong data security and compliance across systems.

Desired Candidate Profile

3-5 years of experience in

IT management, system development, and operations

. Prior experience in

healthcare, diagnostics, pathology, or service-oriented setups

preferred. Strong understanding of

LIMS/CRM systems, data management, and process automation

. Good knowledge of

server management, networking, data backup, and information security

. Excellent problem-solving, leadership, and communication skills. Ability to collaborate across departments and ensure smooth digital operations.
Job Types: Full-time, Permanent

Pay: Up to ?1,080,000.00 per year