Job Description

IT & ERP Manager -

The IT & ERP Manager is responsible for overseeing the company's IT infrastructure, implementing and managing the ERP system, ensuring data security, and supporting cross-departmental technology needs. The role includes planning, coordinating, and executing technology solutions that improve efficiency, accuracy, and organizational performance.

Key Responsibilities1. ERP Management

Lead end-to-end implementation, customization, and maintenance of the ERP system (e.g., Tally ERP, SAP, Oracle, Odoo, or industry-specific ERPs). Coordinate with department heads to gather requirements and translate them into ERP workflows. Optimize ERP modules for Finance, HR, Sales, Procurement, Inventory, Projects, and CRM. Manage user access, role permissions, and data migration. Ensure timely ERP updates, backups, and performance optimization. Train staff on ERP usage and resolve ERP-related issues.

2. IT Infrastructure Management

Maintain and upgrade all IT hardware and software across the organization. Oversee installation and configuration of systems, networks, servers, routers, firewalls, and CCTV (if applicable). Manage cloud services, storage, backup systems, and data recovery protocols. Ensure smooth operations of email servers, communication tools, and office applications. Monitor system performance and troubleshoot issues with minimal downtime.

3. Cybersecurity & Data Protection

Implement and manage IT security policies and best practices. Safeguard company data through firewalls, antivirus systems, encryption, and regular audits. Conduct periodic vulnerability assessments and security testing. Ensure compliance with data-protection regulations (ISO, GDPR--if applicable).

4. Technical Support & Troubleshooting

Provide Tier 2 and Tier 3 technical support to employees. Maintain an IT helpdesk system for timely resolution of issues. Develop documentation for IT processes and troubleshooting guides.

5. Vendor & Asset Management

Manage relationships with IT vendors, ERP consultants, and service providers. Negotiate contracts, evaluate quotations, and recommend cost-effective solutions. Maintain an accurate inventory of laptops, desktops, servers, licenses, and accessories.

6. Strategic IT Planning

Analyze emerging technologies and recommend adoption aligned with business goals. Set IT budgets, forecast requirements, and manage expenditures. Contribute to digital transformation initiatives across the company.

Required Skills & Competencies

Strong knowledge of ERP systems and their modules. Expertise in networking, server management, and cybersecurity. Strong troubleshooting and analytical skills. Ability to manage multiple projects simultaneously. Excellent communication and stakeholder-management skills. Leadership abilities with experience managing IT teams or external consultants.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person