Job Description

Job ID - 1009

Experience Required:

1-2 years

Requirements:

1

Key Roles and Responsibilities:

Provides technical assistance for users of client's application software by responding to inquiries regarding errors, problems, or requests Identifies, researches, and resolves technical problems.



Uses the IT Service Management system to review and respond to requests for support Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors Relies on instructions and pre-established guidelines to perform the functions of the job Interacts with end users to understand issues from a business perspective.



Works with end users to reproduce reported issues in test environments and reports those issues to the development team or application vendor.



Performs maintenance of existing custom software, including end-user support Monitors performance of applications after implementation.



Able to communicate status and issues to supervisor Service desk trouble shooting and support services



Password resets. Add/Remove O365 licenses. Fix broken mapped network drives. Add/remove PC user (Local/Domain). Operating systems. Add printers (Local and Networked) Install client-side software Troubleshoot client-side network connection Office 365 management

??Mange Azure portal Mange UTM/firewall Setup email on mobile devices Adding, updating, and maintaining client run-book service information as needed

Job ID

1009

Job Type

Contract

Experience

2 - 5 Years

Location

Visakhapatnam

Department

IT InfrastructurePosted By

HR Executive