Job Description

Job Title:

IT Hardware & Networking Executive

Industry:

Manufacturing

Location:

Alandi, Pune

Experience

: 3 to 5 years in IT systems, support, hardware, and networking

Qualification

: Diploma/Degree in IT, Computer Science, or related field

Job Summary:

We are seeking a dedicated and experienced

IT Hardware & Networking Executive

to
manage and support our IT infrastructure within the manufacturing environment. The ideal
candidate will be responsible for maintaining hardware systems, overseeing network
performance, and ensuring smooth and secure connectivity across the facility.

Key Responsibilities

1. Technical Support :

Handle user requests via phone, email, chat, and ticketing systems. Diagnose hardware, software, and network issues through targeted questions. Provide clear step-by-step guidance to resolve issues. Perform remote troubleshooting when required.

2. Troubleshooting & Issue Resolution:

Identify and fix hardware faults, software errors, and connectivity issues. Review logs, test components, and apply temporary or permanent fixes.

3. Installation, Configuration & Maintenance:

Install/upgrade OS, software applications, drivers, and security tools. Set up desktops/laptops with peripherals such as printers, scanners, monitors. Conduct routine maintenance, update patches, antivirus, and backups.

4. User Training & Documentation:

Train end users on hardware and software usage. Create quick guides, documentation, and best practice notes.

5. Security Compliance:

Ensure antivirus and security tools are updated and functioning. Configure systems as per company security policies. Educate users on cybersecurity awareness.

6. Network Support:

Troubleshoot network connectivity issues. Set up new LAN/WAN connections and configure devices. Optimize network performance and implement basic security measures.

7. Peripheral & System Management:

Maintain printers, scanners, CCTV systems, and telecommunication devices. Test computers and peripherals to ensure proper functioning. Maintain systems according to corporate policies and manuals.

Technical Skills:

Strong knowledge of Windows, macOS, Linux (basics) Hardware troubleshooting for desktops, laptops, and peripherals MS Office and collaboration tools o Network basics: LAN, WAN, VPN, Wi-Fi Windows Server basics (AD, DHCP, FTP, File Server) Good understanding of IT hardware peripherals Interpersonal Skills Excellent verbal and written communication Strong analytical and troubleshooting ability Customer-first attitude with patience and empathy Ability to work independently and within a team Good time management and organizational skills Quick learner with adaptability to new technologies

Certifications:

MS Windows Certification Hardware & Networking Certifications CCNA (preferred)

Technical Expertise Required

:o Desktop & Laptop Support

Windows Installation & Configuration MS Outlook Configuration and PST Management (Backup/Restore) Desktop Hardware Troubleshooting Networking Knowledge: LAN, WAN, Wi-Fi, VPN Printer Installation & Troubleshooting (USB & Network) Network Hardware Installation o CCTV Installation & Support Knowledge of MS Teams, Zoom, Google Meet, Webex Basic Windows Server Knowledge: AD, DHCP, FTP, File Server Email Client Configuration: Outlook, Thunderbird Installation of Microsoft Office (Word, Excel, Access, PPT) Support for printers, scanners, browsers (Internet Explorer, etc.) Telephone/Intercom System Management
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time Provident Fund
Application Question(s):

How many years of hands-on experience do you have in hardware troubleshooting and system maintenance? Have you worked in a manufacturing industry before? (Yes/No) Are you familiar with configuring and managing network devices like routers, switches, and firewalls? * Do you hold any certifications such as CCNA, CompTIA A+/Network+, or MCITP?