Job Description

:
Greetings From 2Coms,
We are Hiring Experienced resources for Service Desk Management Profile for our Leading MNC.
LOCATION : Gurgaon
JOB DESIGNATION : SERVICE DESK MANAGEMENT
JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.
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Requirements

• Graduation is a must.

• Email etiquette and excellent verbal communication skills without any MTI

• Good problem solving and analytical skills

• Excellent customer service skills

• Preferred IT Graduate with basic troubleshooting knowledge.

• Must be flexible to work in night shift.

• Work from office

3 Rounds of interview

• Screening over the call

• Berlitz / Versant

• Ops

• Must be able to clear all the above rounds.

Benefits
Salary for technical graduate freshers : 25k CTC
Both way Cab facilities/ PF/ ESI.

Skills Required