Job Description

Key Responsibilities

Technical Support

Provide first-level support for all IT-related issues, including hardware, software, network, and hotel application problems. Respond promptly to IT service requests from hotel departments and ensure timely resolution. Assist with configuration, installation, and troubleshooting of computers, printers, POS terminals, and other devices.

Hotel Systems Maintenance

Support daily operations of PMS, POS, PBX/telephone systems, IPTV, key card system, call accounting, and other hotel applications. Work closely with vendors to resolve issues related to hotel systems. Ensure proper functionality of guest and staff Wi-Fi networks.

Network & System Administration

Monitor and maintain network connectivity, including switches, routers, access points, and firewalls. Assist in creating and managing user accounts, access rights, and system permissions. Conduct routine system backups and ensure data security procedures are followed.

Security & Compliance

Follow cybersecurity best practices including antivirus updates, patch management, and secure password policies. Ensure compliance with hotel brand IT standards and data protection regulations. Report security incidents or suspicious system activity to the IT Manager / Supervisor.

Inventory & Documentation

Maintain accurate inventory of IT equipment, software licenses, and accessories. Document support activities, system configurations, and troubleshooting procedures. Assist with IT asset tagging and lifecycle management.

Project Support

Assist in implementing new systems, upgrades, or technology enhancements. Participate in testing new equipment or software before deployment. Support IT Manager/Supervisor during major installations or network improvements.

Qualifications & Skills

Diploma or Bachelor's degree in Information Technology, Computer Science, or related field. 5 years of IT support experience, preferably in hospitality or service industry. Basic understanding of networking, Windows OS, and hotel software systems (PMS, POS, PBX, etc.). Strong troubleshooting and analytical skills. Good communication and customer service skills. Able to work in shifts, weekends, or on-call when needed.


Can also connect at

Careers@radissonmbd.com

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