Job Description

- IT:

?Supporting IT requirements for clients/staffs who would be in

US/India time zones.

?IT administration that includes performing troubleshooting on local area network and wireless networks

?Monitor and update all incidents and requests, including calls assigned to external suppliers/vendors

?Track all work, inventory, and projects using a ticketing system

?

Provide technical support via telephone and remote control desktop tools

?Respond to requests for technical assistance via phone/email

?Diagnose and resolve technical software issues remotely [Hardware, where applicable]

?Research questions using available information resources and document procedures

?

Working knowledge of office 365 applications and its troubleshooting

?Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.

?Recommend new and emerging technologies to solve business problems.

?Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions

?Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures

?Install, configure, test and maintain systems, application software and infrastructure tools.

?Interact with IT Team, other teams and Management to identify areas of improvement for operational efficiency

?Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan

?Comply with Incident Management and Change Management procedures and reporting practices

?Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies identified as primary responsibilities including awareness of new or revised solutions and improved processes

?Develop and maintain up-to-date baselines for the secure configuration and operations of all in-place systems

?Assist IT Team in researching technical problems and complex designs in order to develop staff capabilities

?Participate in on-call 24x7 support as needed in the event of system outage or failure

Licenses and Certifications :

Windows server 2012, 2016, and Cisco or related a plus.
Job Type: Full-time

Pay: ?12,000.00 - ?30,000.00 per month

Benefits:

Health insurance Life insurance
Experience:

IT support: 2 years (Preferred) Microsoft Office 365: 2 years (Preferred)
License/Certification:

CCNA (Preferred) CISCO (Preferred) Windows Server 2016 (Preferred)
Work Location: In person