Job Description

1. ERP System Management (SAP, NetSuite, TCS iON, Zoho)

Ensure smooth daily operations of ERP platforms used by the company. Support users with ERP issues, troubleshooting, and ticket resolution within defined SLAs. Coordinate with vendors for upgrades, patches, or technical issues. Maintain user access rights, role creation, and authorization controls. Regularly perform data validation and ensure accuracy across all modules.

2. System Implementation & Configuration

Assist in new module setup, configuration, and testing across ERP systems. Support migration activities--data cleaning, mapping, and upload accuracy. Prepare documentation for process flows, SOPs, and technical configurations.

3. IT Support & Troubleshooting

Provide first-level support for hardware, software, network, and application issues. Monitor system performance and ensure minimal downtime. Track and close IT support tickets as per SLA.

4. Data Management & Reporting

Generate daily/weekly/monthly MIS reports through SAP/NetSuite/Zoho/TCS iON as required. Ensure secure data backup and follow data management protocols. Maintain audit logs and ensure compliance with IT policies.

5. User Training & Coordination

Train employees on ERP modules and IT tools. Prepare manuals/guides for users to improve system adoption. Coordinate with departments to understand tech requirements and provide solutions.

6. IT Infrastructure Monitoring

Monitor servers, networks, antivirus, email, and other core systems. Maintain asset records for laptops, desktops, printers, and accessories. Ensure timely renewal of licenses, subscriptions, domain, and software.

7. Compliance & Security

Implement IT security guidelines and ensure compliance with company policies. Monitor potential security threats and respond proactively. Ensure data privacy and prevent unauthorized access to systems.

8. Continuous Improvement

Suggest improvements in ERP workflows and automation opportunities. Evaluate new tools/software that can enhance business efficiency. Participate in digital transformation initiatives of the company.
Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Leave encashment Paid sick time
Work Location: In person